Hi list:
Is there any way, to set a common inter-queues leastrecent Strategy, i'm
searching a Behaviour like this:
2 Queues Q1 and Q2
2 Agentes A1 and A2
Both agents are in both queues.
First Call in the system is for Q1 and is answer by A1
The next call in the system is for Q2, both agents are free,
the system deliver the call to A1... but we want that the call be answer by
the A2.
Any idea???
Thanks.
--
Alvaro I. Parres Peredo
Director de IT
Grupo Xmarts SA de CV
Tel: +52 (33) 35 63 6261 Ext. 112
01 800 087 2260
Cel: +52 (33) 33 68 1087
[EMAIL PROTECTED]
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