Just went to order some IVR prompts from the digium web site....
>From the digium web site:
"We have created an easy and cost effective way to have customized recordings
done quickly and with no hassle."
I thought this was rather amusing, as:
1. If you want multiple prompts recorded, you need to submit a new order for
each, which means that even prompts of a couple of words are still charged at
$12. That is NOT cost effective. You could record all your prompts as a single
order, but then you'd need to split up the prompts yourself with audio
software. That is NOT hassle free.
2. Since prompts are recorded seperately, each shows up in the shopping cart as
a separate item. There is no way to see what the requested prompt is! We're
going to have a lot of these (remember, each prompt is different), and keeping
track of them NOT hassle free.
3. From the web site "Also, you have the ability to upload your own intonation
file to ensure a personalized and professional recording every time. ".... what
the heck is an intonation file? Is it a text file? Is it an audio recording?
What format? The web site doesn't seem to say. Lack of documentation on the web
site is NOT hassle free.
4. Of course, when I called customer service, they had no clue. NOT hassle free.
Doug.
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