CRM: Customer Record Module which is any kind of application. For example, a bank has an application and the agent sit on his PC, when call come, the application fetched with the customer information based on the card number which is entered with the IVR, ....
How the application of the bank was able to fetch the infomation? It was passing to it from the call center. Also another example: when call come to call center, and before call routing to the proper skill group, then we need to check the data related to caller, based on these data we determine which skill group need to be routed, how this to be done? AGI can do? Regards Bilal --- On Thu, 8/7/08, Steve Totaro <[EMAIL PROTECTED]> wrote: > From: Steve Totaro <[EMAIL PROTECTED]> > Subject: Re: [asterisk-users] AGI and Call Center to do CRM integration > To: [EMAIL PROTECTED], "Asterisk Users Mailing List - Non-Commercial > Discussion" <[email protected]> > Date: Thursday, August 7, 2008, 6:12 PM > On Thu, Aug 7, 2008 at 5:55 PM, bilal ghayyad > <[EMAIL PROTECTED]> wrote: > > Hi All; > > > > Did anyone used AGI to do te CRM integration in the > Asterisk call center? > > > > If yes, I would like to know the overview to know from > where to start? > > > > Regards > > Bilal > > > > What CRM? FastAGI to hit a box that has logic to update > the backend > DB of the CRM. > > Thanks, > Steve Totaro _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
