On Thu, Aug 21, 2008 at 09:40:04AM -0700, Michael Collins wrote: > To those running call centers I have a question: what kinds of soft phones, > if any, do you use? Iâm wondering what is out there that has some hooks > for > custom applications or host system integration, etc. OTOH, do you prefer a > desk phone for any reason? If so, why?
The experience in the center I manage the network for was that softphones didn't work out that well, and that regular phones on ATAs weren't much of a win either: ATAs apparently weren't built for 8+ hr/day service; they'd melt down. What we ended up with was Panasonic hardphones with headset jacks (the KX-TS105) plugged into Zhone zPlex 10 FXS channel banks, then T-1 into quad cards on our VICIdial diallers. That gives you 3 spans per room, which works out pretty well even for automatic outbound, though we only do manual these days. I'm in the market for a better station: I don't need the dial, or the handset, or even the ringer (a neon bulb would be fine), but I *do* want something more rugged than those Panasonic's. I'm not sure why no one seems to build a ruggedized agent phone. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Josef Stalin) _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
