Hi all,
I received a report of a client which stated that two of its agents are logging in to the queues when they actually arent there working. They appeared to be logged on all night. They thought they werent logging off correctly, but they checked one of them and he was following the procedure. Any ideas of what can be happening? Is there a way to prevent logins to queues afterhours? Thanks, Jorge Santiago Alanís Garza Innovación y Desarrollo <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]
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