> One of our client Bank has 900 employees working in different locations. > They need to record all internal and external calls. Can any body suggest Call Recording Solution for this > requirement. We need to know the Hardware / Bandwidth and all requirements and costing.
Few questions first .... 1. Why are they being recorded (business need)? 2. Does the value of the recording remain constant over time or diminish? 3. What criteria will you be required to retrieve the recording with? 4. Do you expect users to retrieve their own recordings or make requests of a records management operations staff? 5. Does everything need to be on-line or near-line/off-line and do you require a data management and migration solution? 6. Do you need to do word spotting and trend analysis on the content of these recordings (target marketing and customer service analysis typically)? Recording the call is quite easy. Storing it for retrieval which is acceptable to the business under their potentially diverse requirements is the tough part to nail down. There are commercial products like Witness out there which do a good job of this at a premium price. If the business drivers have low impact, you could simply record in asterisk and archive the files with some creative scripting and database work. You said this is a bank so I'm presuming they will have a formal risk analysis methods in place which would guide you through qualifying the requirements. Check out what the IT/CIO folks have to help you out in this manner. -dbc. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
