agents if they're too slow answering the phones. He was kidding. :)
yes I was kidding... And a group of people are working on a new plugable agents and queues setup. So far from what I have seen/heard its going to rock. I magine loading a xyz_acd.so for xyz call strategy and it just becomes avaliable.
So you can write your own plugins for what ever you want done without touching the base framework of queues and agents.
bkw
How does one get in touch with this group of people to find out about progress and the possibility of beta testing?
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