> This has been on my ToDo list far too long.
>
> I have a small call-center setup, with basic
> time of day/day of week validation before putting
> callers in the queues.
Just thought I'd post here that this is one of the reasons I developed
Calendaring for Asterisk. Basically, you can use iCalendar, CalDAV,
or MS Exchange calendars and set up a calendar for business hours,
holidays, meetings, etc. and have Asterisk subscribe to it. Then from
the dialplan you can jump based on whether or not the calendar is
busy. For things like holidays, it becomes very easy to use some of
the best calendaring GUIs out there to easily set up recurring events,
etc. and then just do a GotoIf(${CALENDAR_BUSY(mycalendar)}?
busy,notbusy) or something in the dialplan.
It is still under development and things might change around a little
bit, but if anyone wants to test it out, it is located at
http://svn.digium.com/svn/asterisk/team/twilson/calendaring
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