Hello, We're having some issues with CallerID and I thought someone here might be able to shed some light as none of our carriers seem to know what I'm talking about.
The issues is this: A client of ours uses an after-hours voicemail service as mandated by their corporate office. We have a Day/Night setting that lets them turn this on and off. A call comes in from one of their customers and gets forwarded back out to the voicemail service with the CallerID set to the clients DID. The voicemail service checks the callerID of the incoming call to determine which agency is calling. The problem is this: The voicemail service (who uses verizon), looks at the ANI field in the CallerID which shows up as something other than our clients DID (notably our BILLING number) We've called two of our carriers (one a SIP provider, the other our PRI provider) and they both say they make no distinction between 'regular' CallerID and the ANI field. The PRI provider said if we have 'station-level' callerID (which we do) the number should show up fine. I've contacted the voicemail service and they say there's nothing they can do on their end. I've played around with setting the ANI fields on our asterisk servers and as far as I can tell the ANI is correctly set to the same as the callerID (Tried Set(CALLERID(all) and Set(CALLERID(ANI) ). Does anyone have any idea what we might look at next to get this resolved? I'm pretty eager to figure this out as we potentially have a dozen clients that are interested in signing with us, provided we have this working. Thanks a lot! Steve _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
