Someone was putting a case study together a while back and was going to publish it to the list but as yet I haven't seen it.. :)I am the network administrator at a small (20-30 employee) financial company. We are in the process of moving offices and will be obtaining a VoIP phone system when we do. Right now, it's down to the 3com nbx100 series and *. Having lurked on *-user for a few weeks and having seen the nifty features of asterisk, I'm convinced. The price difference has pretty much sold my superiors.
However, they're slightly wary of the whole open-source thing. They have no way of knowing, for certain, that asterisk is production-quality until they sign the check and find out.
I've been asked by my CTO and CEO to get some testimonials and/or case studies of asterisk in production use in small office / small callcenter environments. We'll be having a contractor configure an IVR, a call center with queues, call detail reporting, and a dialplan for our two inbound groups (our callcenter and our normal office traffic).
Does anyone have their own success stories and/or have some verifiable customer testimonials? My CEO and/or CTO might want to call some of these places/people on the phone as well and ask some simple questions about reliability and stability, so please include contact information where permissable.
Replies in public or private are okay. I'll summarize the private responses (minus any confidental contact information) to the list once I get them all.
Thanks in advance, -j
IMHO Asterisk's stability is really based around the server admins ability to run a stable and secure server and the ability of the person setting up Asterisk and the dialplan to get all the features and facilities setup and working..
Rememeber that Asterisk has not reached version 1.0 yet and as such is technically still a development version.. even so I have found it to be perfectly stable..
Later..
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