Mohsen, Here is one way you can do this:
1. In queues.conf add setinterfacevar=yes 2. Pass an AGI script to the queue application which reads in the MEMBERINTERFACE channel variable and makes the web request for you. Hope this helps, -Dave Mohsen wrote: > Dear All > > I want to integrate sugarcrm and asterisk , so when customer call the > call center the agent or extension which answers the call , before > pickup the phone and talk to customer , view his/her information if it > is available. > > I do this as described below : > 1-Setup login username for sugarcrm for each extension > 2-Extension Users will login to the sugarcrm. > 3-Develop php script to handle new call ( this script will execute > from asterisk ) > 4-The path to the script is like this : > http://sugarcrmIP/popup.php?number=CALLERID&extension=EXT > <http://sugarcrmIP/popup.php?number=CALLERID&extension=EXT> > > i.e. consider the extension number is 105 and the callerid is 7891234. > > so these numbers will replace the CALLERID and EXT as follows > > http://sugarcrmIP/popup?number=7891234&extension=105 > <http://sugarcrmIP/popup?number=7891234&extension=105> > > 5-In asterisk in extensions.conf File I have edited the Macro named > std-exten ( [macro-stdexten] ) > > Just before Dial I put the following : > > [macro-stdexten] > ; > ; Standard extension macro: > ; ${ARG1} - Extension (we could have used ${MACRO_EXTEN} here as well > ; ${ARG2} - Device(s) to ring > ; > > exten => s,1,Gotoif($[{LEN(${CALLERID(num)})} > 3]?3) > exten => s,2,Goto(s,4) > exten => s,3,TrySystem(wget -qb -O /dev/null -o /dev/null > "http://sugarcrmIP/popup.php?number=${CALLERID(num)}&extension=${ARG1} > <http://sugarcrmIP/popup.php?number=$%7BCALLERID%28num%29%7D&extension=$%7BARG1%7D>") > exten => s,4,Dial(${ARG2},35,rt) ; Ring the interface, 20 seconds maximum > exten => s,5,Goto(s-${DIALSTATUS},1) ; Jump based on status > (NOANSWER,BUSY,CHANUNAVAIL,CONGESTION,ANSWER) > exten => s-NOANSWER,1,Voicemail(${ARG1},u) ; If unavailable, send to > voicemail w/ unavail announce > exten => s-NOANSWER,2,Goto(default,s,1) ; If they press #, return to > start > ;exten => s-BUSY,1,Voicemail(${ARG1},b) ; If busy, send to voicemail > w/ busy announce > ;exten => s-BUSY,2,Goto(default,s,1) ; If they press #, return to start > exten => s-BUSY,1,Playtones(busy) > exten => _s-.,1,Goto(s-NOANSWER,1) ; Treat anything else as no answer > exten => a,1,VoicemailMain(${ARG1}) ; If they press *, send the user > into VoicemailMain > > so when calls come in to asterisk before execute the dial in the macro > it will execute the > TrySystem(wget -qb -O /dev/null -o /dev/null > "http://sugarcrmIP/popup.php?number=${CALLERID(num)}&extension=${ARG1} > <http://sugarcrmIP/popup.php?number=$%7BCALLERID%28num%29%7D&extension=$%7BARG1%7D>") > and replace ${CALLERID(num)} with the callerid of customer and > ${ARG1} with user extension > > as I stated in step 4 as an example the following will execute > > TrySystem(wget -qb -O /dev/null -o /dev/null > "http://sugarcrmIP/popup.php?number=7891234&extension=105 > <http://sugarcrmIP/popup.php?number=7891234&extension=105>") > > and this will cause a screen popup on the user screen which is logged > in the sugarcrm and his/her extension number is 105. > > > Everything work fine with this implementation but when it comes to > Queue it fails , cause in the Queue the [macro-stdexten] will not be > executed for dialing. > > > I have a Queue ( huntgroup ) which all the extensions are its member > and with random algorithm the calls will be distributed to extensions. > I need the popup but don't know how to execute the URL with the > replacement of the ${CALLERID(num)} and ${ARG1} with value. > > Please someone help me. > > Best Regards, > > Mohsen > > > ------------------------------------------------------------------------ > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
