Mr. James W. Laferriere escribió: > Hello Mark , > > On Fri, 27 Mar 2009, Mark Michelson wrote: > >> Mr. James W. Laferriere wrote: >> >>> On Thu, 26 Mar 2009, Mark Michelson wrote: >>> >>>> Miguel Molina wrote: >>>> >>>>> Hi all, >>>>> >>>>> For those of you people that use Agents (with Agentlogin, not >>>>> AgentCallbackLogin) on a call center, I have this need: when the agent >>>>> logs in, a channel keeps running all the time that the agent is logged >>>>> in to receive the incoming calls. How do I know which agent logged in >>>>> (code)? Right now, if I query the login channel, there is no information >>>>> about which agent is logged on: >>>>> >>>>> # asterisk -rx "show channel SIP/303-b2f1c368" >>>>> -- General -- >>>>> Name: SIP/303-b2f1c368 >>>>> Type: SIP >>>>> UniqueID: 1238094839.425549 >>>>> Caller ID: 303 >>>>> Caller ID Name: Ext. 303 >>>>> DNID Digits: 7700 >>>>> State: Up (6) >>>>> Rings: 0 >>>>> NativeFormats: 0x2 (gsm) >>>>> WriteFormat: 0x2 (gsm) >>>>> ReadFormat: 0x2 (gsm) >>>>> WriteTranscode: No >>>>> ReadTranscode: No >>>>> 1st File Descriptor: 111 >>>>> Frames in: 6199 >>>>> Frames out: 4847 >>>>> Time to Hangup: 0 >>>>> Elapsed Time: 3h29m16s >>>>> Direct Bridge: <none> >>>>> Indirect Bridge: <none> >>>>> -- PBX -- >>>>> Context: XXXXXXXXXXX >>>>> Extension: XXXXX >>>>> Priority: XXXXXX >>>>> Call Group: 0 >>>>> Pickup Group: 0 >>>>> Application: AgentLogin >>>>> Data: (Empty) >>>>> Blocking in: ast_waitfor_nandfds >>>>> Variables: >>>>> AVAILSTATUS=0 >>>>> AVAILORIGCHAN=SIP/303 >>>>> AVAILCHAN=SIP/303-0949f890 >>>>> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ. >>>>> SIPUSERAGENT=X-Lite release 1100l stamp 47546 >>>>> SIPDOMAIN=XXXXXXXXX >>>>> SIPURI=sip:3...@xxxxxxxxxxxxxxxxx >>>>> >>>>> CDR Variables: >>>>> level 1: clid="Ext. 303" <303> >>>>> level 1: src=303 >>>>> level 1: dst=XXXXXXXXXX >>>>> level 1: dcontext=XXXXXXXXXXX >>>>> level 1: channel=SIP/303-b2f1c368 >>>>> level 1: lastapp=AgentLogin >>>>> level 1: start=2009-03-26 14:13:59 >>>>> level 1: answer=2009-03-26 14:13:59 >>>>> level 1: duration=0 >>>>> level 1: billsec=0 >>>>> level 1: disposition=ANSWERED >>>>> level 1: amaflags=DOCUMENTATION >>>>> level 1: uniqueid=1238094839.425549 >>>>> >>>>> Is there an option for Agentlogin() to set a channel variable on the >>>>> login channel that contains the code of the agent that successfully >>>>> logged in? If not, would this be hard to accomplish by tweaking the >>>>> chan_agent.c code to do that? It would be a really nice feature. I'm >>>>> using asterisk 1.4.22. >>>>> >>>>> Thanks for any clue on this, >>>>> >>>>> >>>> There is a CLI command "agent show" which will list all agents. This >>>> output will >>>> show the agent's number, name, whether he/she is logged in, and moh class. >>>> Similarly, there is a command "agent show online" which will only list >>>> logged-in >>>> agents. >>>> Mark Michelson >>>> >>> There does not seem to be a 'agent' command in 1.4.2x . >>> >>> asterisk-2*CLI> core show version >>> Asterisk 1.4.21.2 built by root @ asterisk-2 on a i686 running Linux on >>> 2009-01-07 05:57:09 UTC >>> >>> asterisk-2*CLI> agent >>> No such command 'agent' (type 'help agent' for other possible commands) >>> >>> And he mentions 1.4.22 . Now unless I've misconfigured my compile of >>> 1.4 then ... >>> Hopefully there is a differant command ? >>> >>> Tia , JimL >>> >> Just typing the word "agent" will result in the message you see. If you press >> the <tab> key after typing the word "agent" you should see that one of your >> options for completing the command is "agent show." This command is >> definitely >> in all releases of 1.4. I specifically double-checked and the command works >> fine >> for me in 1.4.22. >> >> Mark Michelson >> > > asterisk-2*CLI> help agent > No such command 'agent'. > > asterisk-2*CLI> agent > No such command 'agent ' (type 'help agent' for other possible commands) > > Maybe I've mis-configure my compile options or something but ... > > Tia , JimL > Look if your chan_agent.so module is loaded and working fine...
Cheers, -- Ing. Miguel Molina Grupo de Tecnología Millenium Phone Center PBX: (+57 1)6500800 ext. 1201 Fax: (+57 1)6500816 Móvil: (+57)3138873587 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
