At least in version 1.6.0.x you can specify a macro to be executed when the
agent answers the queued call. This is an argument to the queue application.
Queue(queuename[,options[,URL][,announceoverride][,timeout][,AGI][,macro][,g
osub][,rule])
The optional macro parameter will run a macro on the calling party's channel
once they are connected to a queue member.
Here is what my Macro does:
exten => s,1,UserEvent(DidQueue,ActionID:${CfMC_ActionID} & ${UNIQUEID}
& ${CHANNEL} & ${CfMC_AgentToUse} & ${CfMC_DialInfo} &
${CfMC_QueueToUse} & ${MEMBERINTERFACE} & ${MEMBERNAME})
${MEMBERINTERFACE} and ${MEMBERNAME} have info about the agent that answered
the call.
--
Jim Dickenson
mailto:[email protected]
CfMC
http://www.cfmc.com/
> From: Luis Morales <[email protected]>
> Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
> <[email protected]>
> Date: Tue, 14 Apr 2009 13:17:49 -0430
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> <[email protected]>
> Subject: Re: [asterisk-users] Ring All Queue
>
> Try to parser queue_log file in real time and catch the event CONNECT
>
> Regards,
>
> Luis Morales
>
> On Tue, Apr 14, 2009 at 12:44 PM, Ryan M. Colbert
> <[email protected]> wrote:
>> Is there a way in the dialplan to figure out which agent in a ring all queue
>> answered a line? I¹d like to take specific action based on the agent upon
>> hangup.
>>
>>
>>
>> Ryan M. Colbert
>> Director of Information Technology
>> Rissman, Barrett, Hurt,
>>
>> Donahue & McLain, P.A.
>> 201 E. Pine Street, Suite 1500
>> Orlando, FL 32801
>> (407) 517-3105 Direct Telephone
>> (407) 839-0120 - Main Office
>> (407) 841-9726 Fax
>> http://www.rissman.com/
>>
>>
>>
>> _______________________________________________
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>
>
>
> --
> ------------------------------------------------------------------------------
> ---
> Luis Morales
> Consultor de Tecnologia
> Cel: +(58)416-4242091
> ------------------------------------------------------------------------------
> ---
> "Empieza por hacer lo necesario, luego lo que es posible... y de
> pronto estarás haciendo lo imposible"
>
> Leonardo Da'Vinci
> ------------------------------------------------------------------------------
> ---
>
> _______________________________________________
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>
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