Hi, You have read a small sample of posts. With over 300 customers there are maybe 25 to 30 in Nov that had issues. Thats less than 10 percent. And for Dec, our order lead times have gotten back on track. The average turn around time for an order in Jan 2004 is 2.1 business days. Compare that to over 18 days for Nov when we had internal issues. Our goal is 1.0 business day for order shipment. These are averages and certainly some people had to wait longer than 18 days for an order.
Cheers On Sat, Jan 10, 2004 at 03:21:26PM -0500, admin wrote: > I would feel sympathetic to Chagres Technologies but I have read many many > posts to the same effect. If you are going to take someone's money then > follow through on your service or product in a timely manner. If you > cannot, close your business and stop taking people's money. > > > ----- Original Message ----- > From: " John Brown (CV)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, January 10, 2004 2:56 PM > Subject: Re: [Asterisk-Users] Chagres Technologies, Inc > > > > Hi List, > > > > Matt hasn't contacted us directly about this. I've > > responded to his previous statement that he hasn't > > recevied the last 20 units, and never heard back from > > him. > > > > Matt, again, if this is an issue please do contact us. > > Our CDR and SMTP logs show no such attempt. > > > > Our inventory records show 100 Grandstream Serial Numbers > > have been shipped to you, along with tracking numbers. > > > > +1 505 830 1200 Office Number, Auto Attendent answers > > Pressing 0 takes you to a operator > > M-F 9-5 MDT (GMT-7) > > > > orders at chagres dot net gets email into the order admin > > which replies within 1 biz day > > and you should get a auto reply. > > > > our email system now auto replys to help verify that your > > email did reach us. If you don't get an auto reply to > > the sales or order role accounts then our SMTP box didn't > > get your email. > > > > > > > > On Sat, Jan 10, 2004 at 12:57:43AM -0500, mattf wrote: > > > > > As I've said several times on this list[insert usual apology here], I > still > > > haven't received the last 20 of 100 phones I ordered over 2 months ago. > If > > > you get a hold of them please let me know > > > > > > MATT--- > > > > > > > > > -----Original Message----- > > > From: mikeu [mailto:[EMAIL PROTECTED] > > > Sent: Saturday, January 10, 2004 12:41 AM > > > To: [EMAIL PROTECTED] > > > Subject: [Asterisk-Users] Chagres Technologies, Inc > > > > > > > > > > > > Anyone else having problems getting product from Chagres? They took my > > > payment almost two months ago and I still have not seen hardware. They > have > > > been horribly unresponsive to my e-mails. > > > > > > _______________________________________________ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
