I just inherited a client that is using a Switchvox system. I normally
install a CentOS based system with freePBX and some custom endpoint
management stuff for Polycom phones. This Switchvox is making me feel a
bit stifled. I am having nightmares of another recent encounter with
Trixbox Pro.
Can I really not ssh into this box? If I could is there anything useful
that I might change without breaking things and/or endangering their
warranty or support? Google seems to be very quiet about customer
experiences with Switchvox.
I had a client who purchased a Switchvox AA350 (for about $7k). The box was plug-n-play and the endpoint manager for the Polycom phones worked flawlessly on the first try. The server hummed along for a year. One day the ISP changed out some equipment and suddenly there were double/missing DTMF tones, static and dropped calls. I spent quite a bit of time in email and on the phone with Digium trying to resolve the problem before we finally gave up. They blamed the ISP and the ISP blamed Digium. I didn't have the heart to tell the client that he wasted $7000 so I ended up swapping out the AA350 for a Dell GX745 with FreePBX. The basic installation of FreePBX exhibited the same problems on the Dell that we experienced on the AA350 which means the server itself probably was not the problem. After spending some time working with the sip trunk provider we were able to make some changes to sip.conf that resolved the issues with jitter and DTMF. The AA350 now sits idle in the closet. I will probably EBay the AA350 or use it for another client.
You will never catch me speaking ill of Digium. They sell an appliance that works great under ideal conditions. I am also thrilled that Digium continues to support Asterisk as an open source product. Unfortunately we live in an imperfect world and the lack of SSH control over my client's servers prevents me from recommending their server equipment.
Does this help?
David Walker
(602)410-3210 -0700GMT
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