I think the handling of this may have improved in later versions of Asterisk - is an upgrade an option? (I tested this with a newer version of Asterisk recently, and it behaved how you were hoping it would behave)
PaulH Kev Szaszvari wrote: > The strange thing is, Queue calls are working as per expected. If they get a > call from the queue they wont get another until the 1st call is done. > > Its only when the agent received a direct call or a internal call from > another staff member, the queue continues to ring their phone. > > > > ----- Original Message ----- > From: Kev Szaszvari > [mailto:k...@mailcall.com.au] > To: Asterisk Users Mailing List - > Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com] > Sent: > Tue, 30 Jun 2009 11:36:32 +1000 > Subject: Re: [asterisk-users] Queue Issue > (1.4.21.1) > > > >> It appears that that option is set >> >> from queues.conf >> >> >> [ops] >> musicclass = default >> strategy = leastrecent >> timeout = 5 >> retry = 1 >> wrapuptime= 3 >> autofill = yes >> autopause = no >> maxlen = 0 >> joinempty = yes >> leavewhenempty = no >> ringinuse = no >> >> ----- Original Message ----- >> From: Paul Hales >> [mailto:pdha...@optusnet.com.au] >> To: Asterisk Users Mailing List - >> Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com] >> Sent: >> Tue, 30 Jun 2009 11:01:40 +1000 >> Subject: Re: [asterisk-users] Queue Issue >> (1.4.21.1) >> >> >> >>> The queue option >>> >>> ringinuse = no >>> >>> might be what you are looking for. >>> >>> PaulH >>> >>> >>> Kev Szaszvari wrote: >>> >>>> Hi All >>>> >>>> I am using asterisk 1.4.21.1 >>>> >>>> Im not sure if this is a issue but it has become one for me :) >>>> >>>> When agents are logged in to a queue (AgentCallBackLogin) and they >>>> >> receive >> >>> a direct line call or a transfer they still receive queue calls. >>> >>>> EG >>>> >>>> Someone in our company transfers a call to a agent - When on the >>>> >>> transferred call the queue is still trying to ring the agents phone. >>> >>>> I tried setting "call-limit = 1" but then the agents lost the ability to >>>> >>> announce transfer. >>> >>>> Has anyone solved this before? >>>> >>>> Kev >>>> >>>> This Communication is intended only for the use of the individual or >>>> >>> entity to which it is addressed and may contain information that is >>> privileged, confidential or copyright. 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