Hi All,
I am having a problem when we call inbound the ivr picks up > send caller to
the queue> but does not forward the calls to the listed agents, however if we
use the call groups instead of queues it rings to the listed agents in group
Here are the default settings
include=DID_suhaib_timeinterval_inbound
include=DID_suhaib_timeinterval_AllTheTime
include=DID_suhaib_timeinterval_OfficeHours
include=DID_suhaib_timeinterval_AfterHours
include=DID_suhaib_timeinterval_Weekend
include=DID_suhaib_timeinterval_EarlyHours
exten=0,1,
exten=o,1,Goto(default,6043,1)
exten=6800,1,VoiceMailMain(${CALLERID(num)}...@default)
Here is the office hour interval settings
exten=__X.,1,Goto(voicemenu-custom-2|s|1)
exten=_XXXXXXXXXX,1,Goto(queues|6525|1)
Here are the queues settings
exten=6500,1,Queue(${EXTEN})
exten=6501,1,Queue(${EXTEN})
exten=6502,1,Queue(${EXTEN})
exten=6503,1,Queue(${EXTEN})
exten=6509,1,Queue(${EXTEN})
exten=6900,1,agentlogin()
exten=6950,1,agentcallbacklogin()
Here is the queue settings
fullname=TechPC
strategy=ringall
timeout=180
wrapuptime=15
autofill=yes
autopause=no
joinempty=yes
leavewhenempty=no
reportholdtime=yes
maxlen=0
musicclass=default
member=Agent/6029
member=Agent/6038
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