Heh. See my previous posts ;) We use curl to grab the agent info from the application.
Julian 2009/7/17 Leif Madsen <[email protected]>: > Rupert Utteridge - Digital Techniques (Austalia) Limited wrote: >> We are trying to implement skill based routing for agents in a support >> centre based on the agent login. Has anyone had any experience with this >> and what was the outcome? >> >> Can anyone share their ideas on this? > > I haven't built it yet, but have the idea of just using Local channels, placed > in a queue, which when a call comes into the queue sets some channel variables > (and making them transitive so they are available on the other side), then > when > the Queue calls the Local channel, to perform lookups from the set variables > that verifies the call should be sent to the agent. > > If so, then it allows the call to go through and uses the Dial() in the Local > channel to call the agent. Otherwise, it just hangs up, which then places the > call back into the Queue, and will then just find a new agent. > > I'm sure there are a few other ways to do it, and there may be some > disadvantages to my idea, but it seems pretty straight forward :) > > Leif Madsen. > http://www.leifmadsen.com > http://www.oreilly.com/catalog/asterisk > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
