Danny Nicholas escribió:
You want a dialplan or AGI that works in the "h" (hangup) context.
What you really will probably want is a callback to accept the digits.
------------------------------------------------------------------------
*From:* [email protected]
[mailto:[email protected]] *On Behalf Of
*Rodrigo Cruz
*Sent:* Thursday, August 06, 2009 12:58 PM
*To:* [email protected]
*Subject:* [asterisk-users] Inbound Call coding
Hi, how can I make an inbound call to be coded by the agent and be
stored in the database for a later report??
I mean, I want the agent to dial after the call is finished, a code
that means Age information, another code that means where to get more
info, etc... I really really appreciate your help...
RODRIGO CRUZ
*E-MAIL.** *[email protected] <mailto:[email protected]>**
Or better, make a little web script with a simple form for your agents
to capture the information and store it in a database, leaving that job
out of the telephony system. That would be far easier, and later you can
think of some pop-up CTI with asterisk or something. With all the
advantages of web development, the old propietary PBX "activity codes"
seem to be obsolete nowadays.
--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
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