Lol but he has a good point and makes a lot of sense.  Never thought about
that strategy...


On Tue, Aug 18, 2009 at 12:16 PM, Thomas Kenyon
<[email protected]>wrote:

> Michael Graves wrote:
> > Pricing is a very legitimate way to minimise support effort. It winnows
> > down the market size to a point where the company offering the goods
> > can sustain the projected per user support issues.
> >
> > You can always drop the price later on when you have a better handle on
> > the per user support issue.
> >
> > Michael
> >
> You make it sound like you're saying it's expensive because it doesn't
> work :-)
>
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