It depends on what you want to do to people who are queued; if you want them to be queued, you create a queue with only one member, and have agents log on and log off as necessary; if you don't want callers to be queued, likely I would not use a queue but woul dial the agent straight. l. PS. this is quite an unusual requirement, what is it for?
2009/9/1 Paul Hales <pdha...@optusnet.com.au> > > I have a _very_ specific situation where I need queues to work in a very > specific manner - I need the queue to only accept one call at a time, > even though several phones are attached to it. > > My memory tells me that queues might have even worked this way in the > distant past (pre 1.0)...but I am willing to be mistaken. > > Is this even remotely possible? > > PaulH > -- Loway - home of QueueMetrics - http://queuemetrics.com
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