Is there a way to detect if a call is a transfer in the dialplan? Here
is my issue: I have an office with 2 extensions. Under normal
circumstances any call that comes in should ring both extensions. I
accomplish this through a queue. The problem is that if the call is
answered on say extension 11 and the answerer wants to transfer the call
to the other phone, extension 10, transferring the call to extension 10
puts it back in the queue that again rings both phones. I want to set
the system up so that if the call is a transfer from the other extension
it will only ring the phone it's being transferred to. This is what I'm
currently doing (using AEL dialplan):
10 => {
if ("${CALLERID(num)}" = "11") {
&internal-ext(${EXTEN},SIP/${EXTEN});
} else {
Queue (operator|tTnHr|||30);
}
Voicemail(1...@internal|u);
Hangup;
}
11 => {
if ("${CALLERID(num)}" = "10") {
&internal-ext(${EXTEN},SIP/${EXTEN});
} else {
Queue (operator|tTnHr|||30);
}
Voicemail(1...@internal|u);
Hangup;
}
My only problem is that we have some extension duplication at other
offices and it is possible for an extension to come in from another
office with the same CallerID Number.
Is there a better way to do this?
Thanks,
Brent
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