Hello,
I have grabbed again a whole call when it hangs up debug, I dono what else I
can read??
What exactly you want me to look for?
And assuming there is a firewall at my ISP, how to diagnose it?
Thanks for the advise,
Here is another log:
-- Called 99999/0557202919
-- Call accepted by xxx.xxx.xxx.xxx (format ulaw)
-- Format for call is ulaw
elastix*CLI>
<--- SIP read from xx.xx.xx.xx:5060 --->
CANCEL sip:[email protected] SIP/2.0
Max-Forwards: 70
To: 966557202919 <sip:[email protected]>
From: <sip:[email protected]>;tag=3466014864-147468
Call-ID: [email protected]
CSeq: 1 CANCEL
Allow: INVITE, BYE, OPTIONS, CANCEL, ACK, REGISTER, NOTIFY, INFO, REFER,
SUBSCRIBE, PRACK, UPDATE
Via: SIP/2.0/UDP
xx.xx.xx.xx:5060;branch=z9hG4bKd6a812de72f094987d1363161c853aec
Contact: <sip:[email protected]:5060>
Content-Length: 0
<------------->
--- (10 headers 0 lines) ---
Sending to xx.xx.xx.xx : 5060 (no NAT)
<--- Reliably Transmitting (no NAT) to xx.xx.xx.xx:5060 --->
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP
xx.xx.xx.xx:5060;branch=z9hG4bKd6a812de72f094987d1363161c853aec;received=xx.
xx.xx.xx
From: <sip:[email protected]>;tag=3466014864-147468
To: 966557202919 <sip:[email protected]>;tag=as717c0994
Call-ID: 19773310-3466014864-147460@ aa.bb.net
CSeq: 1 INVITE
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Content-Length: 0
<------------>
<--- Transmitting (no NAT) to xx.xx.xx.xx:5060 --->
SIP/2.0 200 OK
Via: SIP/2.0/UDP
xx.xx.xx.xx:5060;branch=z9hG4bKd6a812de72f094987d1363161c853aec;received=xx.
xx.xx.xx
From: <sip:[email protected]>;tag=3466014864-147468
To: 966557202919 <sip:[email protected]>;tag=as717c0994
Call-ID: [email protected]
CSeq: 1 CANCEL
User-Agent: Asterisk PBX
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
Content-Length: 0
<------------>
-- Hungup 'IAX2/99999-8610'
Thanks.
From: [email protected]
[mailto:[email protected]] On Behalf Of C. Savinovich
Sent: Sunday, November 01, 2009 4:11 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Calls disconnects after short time
The only informative part are the 2 paragraphs of the sip debug, but can't
tell much since you only show a very small portion of the sip log. There is
a "487 Request terminated" there screaming at you but can't tell if meaning
that provider is not handling the ACKs. That section of the
[macro-hangupcall] context is useless as it is caused by the hangup, and not
an effect.
The usage of a public IP is not indicative of the existence of a firewall
which can be blocking any necessary ports for tcp and/or udp.
You should always cover your real IP numbers when showing samples of your
logs
CS
From: [email protected]
[mailto:[email protected]] On Behalf Of B.Masoud @ SH
Sent: Sunday, November 01, 2009 12:37 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Calls disconnects after short time
My server use public ip, so no nat issues, here is the out of sip debug:
thanks
From: [email protected]
[mailto:[email protected]] On Behalf Of C. Savinovich
Sent: Sunday, November 01, 2009 1:18 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Calls disconnects after short time
Where is the log for the actual hang up of the call?.. can you do a sip
debug?
Although there can be many reasons, my first suspect is always a nat issue,
which manifest as the inability of asterisk to receive the incoming packets.
In that case, you should be getting a message saying "hanging up call XXXX,
no reply to our critical package". see if you receive a message like that in
your debugging.
CS
From: [email protected]
[mailto:[email protected]] On Behalf Of B.Masoud @ SH
Sent: Saturday, October 31, 2009 8:12 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] Calls disconnects after short time
Hello,
My client customers complaining that their calls suddenly get hung-up, I am
just investigating if the problem from my side, I had a log of a hang-up
case,
Does it help to know if there is a problem that can be resolved from my
side?
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