Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial.
This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav49 ; monitor-type = MixMonitor joinempty = no ; leavewhenempty = yes eventwhencalled = no ; QueueMemberStatus eventmemberstatus = no reportholdtime = no ringinuse = no memberdelay = 0 ; timeoutrestart = no member => SIP/VCsupport,1,Jonas member => Agent/VCjoeri,2,Joeri First problem : Although there is nobody in the queue, the caller is still inserted into the queue : vps2301*CLI> queue show VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no calls yet Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no calls yet No Callers [Jan 4 09:34:40] -- Executing [...@center:2] Queue("IAX2/zoiper-5307", "VC_support_queue|r") in new stack Second problem : When a caller calls in and there is someone available in the queue, there is no music-on-hold while the caller waits. When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, no ringtone... (this is a SIP-channel) Thank you for pointing out the misconfiguration. Kind regards, Jonas.
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