You can list phones directly as static members of the queue. this is generally sub.optimal because if. e.g. an agent of yours is home sick, her phone will be ringing and you'll be wasting caller time. Also by tracking logins and logoffs you can measure agent productivity, and this is pretty useful in most environments. l.
2010/1/12 Zhang Shukun <bit...@gmail.com> > Thank you! it's very helpful. > > now i have another question: > > in asterisk, each agent should login first and then can response to > the caller. but i don't want to the login action. > > i need agent shold response directly without login first. how should i do ? > > can users in sip.conf to be agents? so it can login persistently on a > phone. > -- Loway - home of QueueMetrics - http://queuemetrics.com
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