Sounds like you want some type of call screening. Check out the p
option to the Dial command.


> Hi,
> 
> I would like to develop a dialplan that allows the callee to reject
> the call like this:-
> 
> 1) Call comes in and receives a greeting and get put into a queue.
> 2) A second call is placed to the member of staff (SIP phone or
>    mobile phone)
> 3) The member of staff answers the call and is presented with a few
>    options.
> 4) If the member of staff presses 1, the incoming call is connected
>    to the member of staff.
> 5) If the member of staff hangs up or presses 2, the incoming call
>    is sent to a voicemail box.
> 
> The problem being, I can't see to place the second call without
> bridging the first call. 
> 
> Can anyone point me in the right direction?
> 
> Many thanks
> Dan

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