Hi Salah, what's the problem? For playbacks upload a soundfile to your asterisk /var/lib/asterisk/sounds/hello.wav and setup the Routing Script to "Playback(hello)";
reload asterisk and watch asterisk and aheeva logfiles. And yes there is a possibility to retrieve customer information from your CRM as long as you get customer phone number. > Hello All, > > I do have asterisk installed for a call centre with aheeva application and > i would like to know how to configure the sound for the inbound calls and > if > there is any possibility for agent to receive a file with the phone number > and name of clients: For your information there is no problem related to > the > outbound call > > An help would be appreciated > > Kind Regards > > Salah. > -- Mvh, Aurimas Skirgaila
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
