We have a lot of clients who run small call centers based on Trixbox, and seem to be pretty happy with them. Have a look here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ Thanks l.
2010/3/31 Frank Church <voi...@googlemail.com> > On 29 March 2010 21:46, Frank Church <voi...@googlemail.com> wrote: > > I have been asked by my church to recommend a VoIP system which can do > > the following. > > > > They do internet radio shows which are sometimes broadcast on radio. > > > > They are looking for a system which does the following for about 5 > > agents, exactly as they have described it. > > > > 1. Take incoming calls > > > > 2. Put them on hold if there is no one to handle the call immediately, > > or transfer them to an available agent > > > > 3. Take down their details, and number, (if this can be retrieved and > > saved from the caller id, thats better) > > > > 4. Get them to hold on after taking their details if they still want to > hold > > > > 5. Call them back when the backlog is cleared up. > > > > I have a fairly good grasp of the hardware and programming part of > > Asterisk, having compiled it more than a few times and implemented > > A2Billing phone card and call shop system with it. > > > > But the type of software suited to the Call Center side is where my > > knowledge gap lies. > > > > I am looking for solutions based on the usual Asterisk distributions > > like AsteriskNow, trixbox, elastix etc, whether ready packaged or > > requiring additional customization. > > > > > > The matter of whether they will use soft phones, or regular phones > > with headsets is also something to consider. Soft phones with good > > GUI's may be preferred if more cost effective for them, although my > > personal preferences are with hard phones. > > > > Any recommendations - the ease of software for the end users is the > > main thing for me, and integration with the database for taking > > customers details is the main thing for me. One of the distributions > > with SugarCRM comes to mind here. > > > > Sorry for cross-posting, but ready made and commercially supported > > systems are not ruled out, if they come within their budget. > > > > Regards > > > > > > Frank Church > > > > After there response I will go with some of ready made Asterisk > distributions, then consider to go for a commercial supported versions > if they do not meet the churches needs. > > Thanks > > Frank > -- Loway - home of QueueMetrics - http://queuemetrics.com
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users