Jordan Kirby escribió:
Hi,
I have written some very simple dialplan logic for our call centre
agent system so that when we log an agent into the queue they login as
something like:
Local/4...@roamingagent/n
We have the occasional problem whereby Asterisk sees an agent as Invalid:
Local/4...@roamingagent/n with penalty 10 (dynamic) (Invalid) has
taken no calls yet
Can anyone shed any light on what asterisk would consider Invalid? If
I restart asterisk the problem goes away for some time and when it
reoccurs it isn't always the same agent. All other agents using the
methods to login/out are working fine. Just logging this agent out and
back in again doesn't correct the problem.
The RoamingAgent code just looks up the SIP extension for any given
agent from the asterisk database and sends the call there.
We're using Asterisk 1.6.2.0.
Thanks
Jordan
Normally asterisk shows local channels as Invalid when there is not a
valid extension and context where it points to. In your case, there may
not be a 4223 extension on the RoamingAgent context. Try fixing and
reloading your dialplan, and reloading the app_queue.so module for it to
recheck the local channel member definitions.
Hope it helps.
Cheers,
--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
--
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