On Fri, 2010-04-16 at 09:00 -0500, Jason Walker wrote:
> I know that this is a “feature” but I would like to have the hold
> music recorded while a person is on hold. So I know the agent put
> them on hold and not just muted.
>
> I have
>
> monitor-join=yes
>
> monitor-format=wav
>
> in my queues.conf
>
>
Once the call gets to an agent it will be recorded, even the music if
the user is on hold. What you quoted is that the recording will not
start UNTIL the agent has answered the call from the queue.-- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001
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