Hi all,
I have successfully set up a call queue with agents and agentCallbackLogin.
Works fine, but if no agent is logged in incoming callers get music-on-hold forever (or until some timeout).
Is it possible to play congestion tone without answering the call (and thus causing costs to PSTN callers) or send them to unvailable-mailbox directly to leave a message if no agents are logged into the queue?
Thanks and best regards, Jan
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