It depends on the issue. If you have a carrier that has say 5-10 different routes, they may want to confirm that the issue occurs on the same route every time, or see if it is hitting the same box on their end. Theoretically they could gather all the info on their end given the caller/called numbers and times, but it is easier to make you get it. I have one carrier I deal with that pretty much won't accept a ticket without a packet capture attached to it.
-----Original Message----- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Adam Moffett Sent: Tuesday, June 29, 2010 4:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Carrier needs more call examples Ok list users, this is a question born out of curiosity, but if I'm having an intermittent problem and the carrier wants some examples of calls where the problem happened, what can they actually do with that information? I guess my implementation is relatively simple here and all I've got to look at is CDR's and the asterisk log. Does my carrier have tremendously more information they can look at? I ask because I gave them 2 or 3 examples and they want more, and I don't know what difference it makes whether they have 3 examples to look at versus 300. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users