On 11/09/10 12:44 PM, Carlos Chavez wrote: > The past few days I started having a problem with a small call center > setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is > configured to auto answer the call. The problem is that the agents claim that > they get a call but no audio. From the logs I can see that it is calling the > agent phone but after 10 seconds (the queue timeout for pickup) I get the > message that nobody answered and the call is sent to the next available agent. > This can happen with up to three agents (the third finally answers the > call). > This has happened at least 20 times in the past two days. At first the > supervisor thought that the same call was ringing on three different agents at > once but the logs say that the first two do not answer and the third does.
What strategy are you using for the Queue? -- Cheers, Matt Riddell _______________________________________________ http://www.venturevoip.com/news.php (Daily Asterisk News) http://www.venturevoip.com/exchange.php (Full ITSP Solution) http://www.venturevoip.com/cc.php (Call Centre Solutions) -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
