On 09/13/2010 10:11 AM, Steve Davies wrote: > On 11 September 2010 20:36, Antonio Berrios > <anto...@sheffieldcitytaxis.com> wrote: >> On 09/09/10 17:59, Steve Davies wrote: >>> On 9 September 2010 17:52, Antonio Berrios >>> <anto...@sheffieldcitytaxis.com> wrote: >>> >>>> Steve Davies wrote: >>>> >>>>> Hi, >>>>> >>>>> I am using 1.6.2.11, and I need to be able to include the name of the >>>>> channel that answered a call in the call-recording filename. >>>>> >>>>> At a guess we need to use the Queue(name,,,,,,macro) or >>>>> Dial(chan1&chan2,,M(macro)) and use the macro to update the call >>>>> recording filename. But, the macro runs on the calling channel, and I >>>>> need the called channel - Is this accessible? >>>>> >>>>> Thanks, >>>>> Steve >>>>> >>>> Where ever the MixMonitor recording is done add in the ${CHANNEL} >>>> variable to the filename parameter. Or even add in the line below to the >>>> context that contains Dial(QueueName). >>>> >>>> For example: >>>> >>>> exten => >>>> s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49) >>>> >>>> > [snip] > >> Why is it you require the answering channel in the recording filename? >> There may be an easier way to get you what you need. And a quick copy >> pasta of the dial plan you're using could be handy. >> > I will look at putting together an example of the dialplan. > > We need the answering channel so the we can identify which handset was > recorded (which agent took the call). At present we have caller-id and > dialled extension, but an extension might be ringing any one of 10 > phones, and the recording needs to be associated with that > handset/agent. > > Regards, > Steve > Gotcha. Yeah, I'm looking at implementing that (searching call recordings by agent that took the call) here but since our asterisk call recording is a separate server to the ones dealing with queues I'll be looking at tie-ing the agent to the call recording via a unique call ID in a database rather than in the filename itself. I'll post my findings/solution to the list if you would like?
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