Hello, you can't utilice the same butons to know the state of the agent but you can configure the LEDs in the opposite position (4,5,6)
in the dialplan just before the command to login to the queue put this line (for english queue): exten => yourextension,n,Set(DEVSTATE(Custom:agenten)=INUSE) for spanish queue exten => yourextension,n,Set(DEVSTATE(Custom:agentes)=INUSE) in the dialplan part relative to agent logoff (english) exten => yourextension,n,Set(DEVSTATE(Custom:agenten)=NOT_INUSE) spanish exten => yourextension,n,Set(DEVSTATE(Custom:agentes)=NOT_INUSE) then on the Aastra 6755i web page (on the Programmable Keys menu): key type value line 4 BLF agenten global 5 BLF agentes global Now each time the agent login to english queue the 4 key LED switch to red. The same with key 5 LED Please try and give us a feedback Regards - Bakko
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