Hello Michael,
You could try to achieve this functionality in dialplan by using the
applications AddQueueMember/RemoveQueueMember which are used to
dynamically add/remove queue members.
An example dialplan flow for agent login will be
1. get the SIP interface from which the agent is logging in (like
SIP/1234). You should be able to extract it from the CHANNEL variable
2. Ask for the agentid/code. Read the agentid/code and use an AGI to
authenticate the agent
3. Add the SIP interface to the queue using AddQueueMember
AddQueueMember(queuename,SIP/1234,,,,,)
You could have a similar dialplan for agent logout, which removes SIP
interface from the queue using RemoveQueueMember.
For the DND you could then use PauseQueueMember/UnpauseQueueMember applications.
Regards,
Deepesh
On Sat, Dec 25, 2010 at 7:01 PM, Michael <[email protected]> wrote:
>
> Greetings and Merry Christmas,
>
> We're trying to implements a queue and agents login mechanism on our Asterisk.
>
> After going over the documentation, we're unsure if we got it right.
>
> We wish to setup a "hotdesk" mechanism, where an agent comes to a station
> with a PC & IP phone (that is defined as a sip friend user in sip.conf),
> dials a certain number (agent login extension), enters his agent Id and code,
> and from now on this phone serves as his. Then, when a call comes into the
> queue he is associated to, if he is not on the line, the call would ring in
> his phone and he'll be able to pick it up. He should also be able to set a
> DND (if he needs a break).
>
> Is that possible?? From what we saw, the agents login works on a constantly
> open line.
>
> Any help (and examples) would be highly appreciated.
>
> Thank you in advance,
>
> Michael
>
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