Hello,

I have tried several settings.

Normally I set it to rfc 2833 on most phone types (Grandstream/YeaLink/Cisco SPA). Works always.

With Snom you have the option : SIP info : on/off/always

Neither of these settings make any difference...


What setting do you have in your Snom phones ??

The problem only occurs when calling with a Snom phone...
If you have 1 IVR-menu, then there's no problem.
But when you add an extra layer (a second IVR-menu), then your first input is used for the second IVR also. Strange !


Kind regards,
Jonas.


On 01/07/2011 04:36 PM, Bryant Zimmerman wrote:
Jonas

What is the dtmf setting on all peers involved in the call?

Thanks

Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003


------------------------------------------------------------------------
*From*: "Jonas Kellens" <jonas.kell...@telenet.be>
*Sent*: Wednesday, January 05, 2011 4:55 PM
*To*: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com>
*Subject*: [asterisk-users] DTMF-troubles with Snom

Hello list,

I'm having DTMF-troubles with a Snom phone. I want to know if it's the Snom or Asterisk that makes the trouble.


I'm playing a prompt, then make a choice for "2" :

[Jan 5 17:06:38] VERBOSE[29172] file.c: [Jan 5 17:06:38] -- <SIP/test1-00000701> Playing '/var/lib/asterisk/sounds/vprompts/109001/prompt5040.slin'
(language 'nl')
[Jan 5 17:06:39] VERBOSE[29172] pbx.c: [Jan 5 17:06:39] -- Executing [...@sub-routing:52] WaitExten("SIP/test1-00000701", "15") in new stack *[Jan 5 17:06:41] DTMF[29172] channel.c: DTMF begin '2' received on SIP/test1-00000701 [Jan 5 17:06:41] DTMF[29172] channel.c: DTMF begin ignored '2' on SIP/test1-00000701 [Jan 5 17:06:41] DTMF[29172] channel.c: DTMF end '2' received on SIP/test1-00000701, duration 160 ms [Jan 5 17:06:41] DTMF[29172] channel.c: DTMF end passthrough '2' on SIP/test1-00000701*

What follows is a prompt again, and it automatically chooses option 2 :

[Jan 5 17:06:41] VERBOSE[29172] file.c: [Jan 5 17:06:41] -- <SIP/test1-00000701> Playing '/var/lib/asterisk/sounds/vprompts/109001/prompt5041.slin' (language 'nl') *[Jan 5 17:06:41] DTMF[29172] channel.c: DTMF end '2' received on SIP/test1-00000701, duration 160 ms [Jan 5 17:06:41] DTMF[29172] channel.c: DTMF end passthrough '2' on SIP/test1-00000701*

Even without pressing "2" on the Snom phone, option 2 is chosen in the menu.


The above is different when I do the same with a Grandstream device :

[Jan 5 17:14:15] VERBOSE[29384] file.c: [Jan 5 17:14:15] -- <SIP/test6-00000714> Playing '/var/lib/asterisk/sounds/vprompts/109001/prompt5040.slin' (
language 'nl')
[Jan 5 17:14:17] VERBOSE[29384] pbx.c: [Jan 5 17:14:17] -- Executing [...@sub-routing:52] WaitExten("SIP/test6-00000714", "15") in new stack [Jan 5 17:14:18] VERBOSE[4582] dnsmgr.c: [Jan 5 17:14:18] > doing dnsmgr_lookup for 'ssw4.brussels.weepee.org' [Jan 5 17:14:18] VERBOSE[4582] dnsmgr.c: [Jan 5 17:14:18] > doing dnsmgr_lookup for 'ssw4.brussels.weepee.org' *[Jan 5 17:14:21] DTMF[29384] channel.c: DTMF begin '2' received on SIP/test6-00000714 [Jan 5 17:14:21] DTMF[29384] channel.c: DTMF begin ignored '2' on SIP/test6-00000714 [Jan 5 17:14:21] DTMF[29384] channel.c: DTMF end '2' received on SIP/test6-00000714, duration 100 ms [Jan 5 17:14:21] DTMF[29384] channel.c: DTMF end passthrough '2' on SIP/test6-00000714*

[Jan 5 17:14:38] VERBOSE[29384] file.c: [Jan 5 17:14:38] -- <SIP/test6-00000714> Playing '/var/lib/asterisk/sounds/vprompts/109001/prompt5041.slin' (language 'nl') [Jan 5 17:14:39] VERBOSE[29384] pbx.c: [Jan 5 17:14:39] -- Executing [...@sub-routing:52] WaitExten("SIP/test6-00000714", "15") in new stack *[Jan 5 17:14:44] DTMF[29384] channel.c: DTMF begin '2' received on SIP/test6-00000714 [Jan 5 17:14:44] DTMF[29384] channel.c: DTMF begin ignored '2' on SIP/test6-00000714 [Jan 5 17:14:44] DTMF[29384] channel.c: DTMF end '2' received on SIP/test6-00000714, duration 100 ms [Jan 5 17:14:44] DTMF[29384] channel.c: DTMF end passthrough '2' on SIP/test6-00000714*


Here I explicitly chose option "2" by pressing on button "2".

What is going on with the Snom ? There is a difference in duration (160ms vs 100ms). Is that the problem ??


Kind regards,
Jonas.


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