Is there a way to play a different message than the periodic announce after a certain time? I have been asked by a customer to do something like this:
The user enters the queue.
We play position and periodic announce every 60 seconds.
If user has waited for more than 5 minutes then play a message with
option to leave a voicemail
This means that I would have to be able to play a different message
after five minutes. I thought I could solve this by having the user
leave the queue after 5 minutes, play the message with the option for
voicemail and then reinserting them into the queue but I cannot find a
way to put the user back in the same position they were when the timeout
occurred. Any ideas on how to implement this? We are using Asterisk
1.6.2.15 with Queuemetrics.
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Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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