Mike wrote:
I was hoping to use this Queue not for professional agents in a call center, but for reception. When the receptionist (lowest penalty) is not at the desk, then some junior sales person can pick up those calls.
We have our receptionist setup in a front-desk queue that has 2 phones in it.
The incoming call rings directly to the phone for 30 seconds, if not answered, plays the, "Please wait while we find someone" and then drops them into a queue. At this point, it rings the operator phone again and if that fails, the 2nd phone.
This will bounce back and forth between phones, until finally dropping the call into our dial-by-name directory if nobody answers.
We also have both phones in a call group/pickup group, allowing to grab a call by doing a *7
Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety." -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
