Hi Danny,
Thank you. I will look through the archives, then.
If anybody can provide any specific threads or key phrases I might
search for (sometimes there are buzzwords for these things, you know), I
would much appreciate it. I'm new to Asterisk.
Thank you
---
Kyle Baczynski
On Wed, 2 Mar 2011 16:07:49 -0600, "Danny Nicholas" <[email protected]>
wrote:
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Kyle
Baczynski
Sent: Wednesday, March 02, 2011 3:54 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Functionality Questions
Hello,
I am looking at implementing Asterisk for a project I'm working on.
I need to authenticate a user against a database, and implement CC
processing; shouldn't be a problem with PHP-AGI.
In addition, I need to do several other things.
After a user has been authenticated, they will be prompted to be
sent
to a queue. Before they're put in the queue, they need the option of
recording a short message. When an agent picks up the phone, the
message
should be played to the agent (user still on hold) and the agent
will
then have the option of accepting or rejecting the call.
Once in the call, a timer needs to be started. The timer will be a
variable length (depending on the client). After that many minutes,
the
call needs to be disconnected. A minute prior to disconnection, I'd
like
a tone to be played on both ends signaling the impending termination
of
the call.
Is this possible with Asterisk? Where do I start?
Thank you
--
Kyle Baczynski
As I interpret this, this is all possible and has been covered in
somewhat
recent threads.
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