On Tue, 2011-03-22 at 15:16 +0100, Lenz Emilitri wrote: > Maybe not much from the point of view of queues, but this may make > quite a difference from the point of view of monitoring your > call-center. :) > > l. > > > > 2011/3/21 satish patel <[email protected]> > Hey Guys, > > I knew this is stupid question but i just want to know what is > the difference between Queue member logged out vs Pause ? > > -Satish > >
Not just statistics. The one thing I can think of that will affect
wether the agent is paused or logged off is the joinempty and
leavewhenempty options in queues.conf. The behavior is different if you
use yes or strict. Read que example queues.conf to know how it affects
you.
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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