The best bet would be to set A to not allow calls to join when its empty of agents (joinwhenempty=no) and then in your dialplan do something like this
exten => X,1,Answer() exten => X,n,Queue(A|Tt||<time in seconds to try this queue>) exten => X,n,Queue(B|Tt||<time in seconds to try this queue>) exten => X,n,Voicemail(<mailbox number>) This is often called cascading queues. Thanks, Lyle J. McKarns ------------------------------------------- Network Engineering Team n|m Nexus Management 4 Industrial Parkway Suite 101 Brunswick, Maine 04011 Tel (USA) : 1 207 319 1105 Tel (UK) : 0207 100 4968 Fax : 1 207 725 8552 Nexus Management, Inc.│ Registered Office: 4 Industrial Parkway, Suite 101, Brunswick, Maine. 04011│Company No. 19891257D, Registered in Maine│ A member of the Nexus Management Plc group of companies On 04/12/2011 04:31 PM, satish patel wrote: Hey Guys! We have very simple queue with basic options. We have two agent in queue A and B. Issue is if i dial in queue and A is unavailable then call not rollover to B just playing moh and then putting call in voicemail. I want call rollover thing like if A is not available or in case not able to pick call then call should ring B. what would be the best option for this kind of queue functionality. -Satish
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