Thanks Alex for ur help and advise. In case we decided to do a script for this reporting, we will depend on the logs or we need to use the AGI?
In case we will do a dashboard to display how many agents are login and how many calls in the queue and how many calls in specific skill group? Appreciate ur kindly help. Regards Bilal ---------------------------------- > > It look like there are some free (open source) tools > that are used > > for Asterisk reporting special for call center (to see > number of > > agents logged in, number of calls now, .. etc), and to > be used as > > dashboard. > > > > Can someone direct me for something really is suitable > and stable? > > The best package for this is commercial, but quite > inexpensive: > QueueMetrics. It's quite worth it. > > http://www.queuemetrics.com/ > > -- > Alex Balashov - Principal > Evariste Systems LLC > 260 Peachtree Street NW > Suite 2200 > Atlanta, GA 30303 > Tel: +1-678-954-0670 > Fax: +1-404-961-1892 > Web: http://www.evaristesys.com/ -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
