Thanks,
I went through this example before. I was confuse and wondering how
should I add third queue in this picture?
--
Sent from my iPhone
On May 26, 2011, at 5:43 PM, Leif Madsen
<[email protected]> wrote:
On 26/05/11 04:20 PM, satish patel wrote:
Actually right now i have very big AddQueueMember dialplan for every
individual queue for login/logout/pause/unpause etc.. ( we have 3
queue)
Let me explain my example
We have 3 queues ( sales, support, tech)
Sales - A,B,C,D,E agents
Support - A,B,C,D,E agents
tech - A,Z agents
Before it was quite simple just specify member in queue but with
AddQueueMember its now that case. Before it was just single queue
login
allowed you to enter in all queue. but in AddQueueMember they have
very
complex agent login thing. Could you give me example or tell me how i
use AddQueueMember in my current setup which i explain you. (multiple
queue login and restrict agent for other queue)
The solution to your problem is to write some dialplan. I even
helped you along by writing some documentation :)
http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html#ACD_id288626
--
Leif Madsen
http://www.oreilly.com/catalog/asterisk
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