you have 2 options, add an agent to the queue or add a registered ip phone(
or pstn line) to the queue.
in first option, your operator must enter a password to identify as agent.
but next option does not need password.

On Mon, Jul 11, 2011 at 3:06 AM, bilal ghayyad <[email protected]> wrote:

> Hi All;
>
> Why we use the agent password when we configure the agent in the
> agents.conf if the agent login by dialing the number configured in the
> extensions.conf?
>
> example: exten => 28, 1, AgentLogin(1001)
>
> I know that agent username is used to assign the agent to the queue, but
> when we use the agent password?
>
> Regards
> Bilal
>
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-- 
Pezhman Lali
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