On Tue, 2011-07-19 at 08:53 -0700, bilal ghayyad wrote: > Hi All; > > Actually what I am looking into is a method to have multiple Asterisk Boxes > to be working togethor as one entity so a distributing for the load and for > the tasks can be acheived. > > I need such kind of protocols to be used in a large call center is where alot > of E1s and alot of agents. > > Examples: > > * So if an agent logged in for Asterisk Box and agent logged in for another > Asterisk Box, then both agents can be treate in one queue? > > * Another example scenario that we might need to use some Asterisk boxes to > be as IVR, so it will handle the calls that are coming via the E1, so if the > call now need to be transferred for the call center agents and there is no > available agent in the queue, how can we let the queuing happening at the IVR > box and when the agent is available, then the call to be send for the Agent? > > * If the IP Phone of the agent has two extensions, and one extension is > registered with one Asterisk box at a specific queue and another extension is > registered with another asterisk box with another specific queue, so when the > call is coming to the agent at the first extension from the first asterisk > box, then another asterisk box should knows that this IP Phone has a call and > not to send a call for it. Something like this. > > So, multiple asterisk boxes to communicate with each other, this is required > to be able to distribute the load and the tasks, HOW? > > Any help? > Regrads > Bilal > > -- That is what Asterisk SCF will do. https://wiki.asterisk.org/wiki/display/TOP/Asterisk+SCF+Home
At this moment Queues cannot span multiple machines.
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Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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