Dear, I have to let some agents from a call center to spy/coach just a range
of extensions. They must not spy extensions from boss and some other
"important" people from my company.
I have in extensions_additional.conf:
[app-chanspy]
include => app-chanspy-custom
exten => 555,1,Macro(user-callerid,)
exten => 555,n,Answer
exten => 555,n,Wait(1)
exten => 555,n,ChanSpy()
exten => 555,n,Hangup
and in extensions_custom.conf:
[from-internal-custom]
exten => 555,1,Macro(user-callerid)
exten => 555,2,Authenticate(1234)
exten => 555,3,Read(SPYNUM,agent-newlocation)
exten => 555,4,ChanSpy(SIP/${SPYNUM))
How can I let agents to just spy extensions 9000-9500 and no more ???
Special thanks,
Alejandro
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