> Hello,
>
> Raw stats:
> Version:1.8.3.2
> OS:Centos 5.6
> Special setup: postgre database
>
>
> I am having a few queue issues with Asterisk specifically relating to
> breaking out from queues while on hold.
>
> The intent is that while someone is on hold they can press a key (lets
> say *) to break from the queue and go elsewhere (in this case to leave a
> message).
>
> However In all of my testing I am unable to get this to work, or even to
> be able to leave the queue while on hold (to go to another queue for
> example, or force any action, eg hangup, play message, etc).
>
> I have enabled DTMF debug and I can see in the console that asterisk is
> receiving the correct information, it just appears to be ignoring it.
>
> Tested this on 1.6 as well and got the same results ( I had assumed it
> was a bug in 1.6) everything I look at suggests what I am doing -should-
> work.
>
> I suspect I am missing some over arching setting or something incredibly
> simple but for the life of me I cannot get this function to work as
> described.
>
> Here is some of the config which I beleive is relevent.
>
> Various variants have been tested with different actions to occur (sorry
> I dont have a simpler version of the below at hand)
>
> [extensions.conf]
>
> [app-helpdesk-bh]
> exten => s,1(unanswered),Ringingsame => n,Wait(2)
> same => n,Answer
> same => n,Wait(1)
> same => n(answered),NoOp(Helpdesk)
> same => n,Gosub(app-filteranon,s,1)
> same => n,Set(CALLERID(name)=${client} Helpdesk)
> same => n,NoOp(Caller ID set to: ${CALLERID(name)})
> same => n,NoOp(Callers waiting in queue:
> ${QUEUE_WAITING_COUNT(helpdesk)})
> ; play the announcement for this helpdesk client (or the general intro)
> same => n(announceandwait),Gosub(app-helpdesk-${client}-intro,s,1)
> same => n,Gosub(app-helpdesk-${client}-special-rva,s,1)
> ; queue the call
> ; t = allow the called party to transfer the call
> ; k = allow the called party to park the call
> ; c = continue on after call (to update devstate)
> same => n,Set(DEVICE_STATE(Custom:helpdesk)=RINGING)
> same => n,Queue(helpdesk,tk,,,600,,,app-update-helpdesk-queue-devstate)
> same => n,Gosub(app-update-helpdesk-queue-devstate,s,1)
> ; if the caller can't get into the queue or is kicked out of it, go to
> ; the after hours answering service
> same => n,Goto(app-helpdesk-hutchison,s,answered)
> same => n(done),NoOp
>
> ; update devstate after a hangup
> exten => h,1,Gosub(app-update-helpdesk-queue-devstate,s,1)
>
> include => app-helpdesk-breakout
>
> [app-helpdesk-breakout]
> exten => 1,1,Gosub(app-helpdesk-callback,s,1)
> same => n,Hangup
>
> [app-helpdesk-callback]
> ; Callers brought to this context will be able to leave a message
> ; which will then be attached to an email and sent to the appropriate
> ; helpdesk RT queue
> exten => s,1,NoOp(Helpdesk callback not implemented yet)
> same => n,Return
> same => n,GotoIf($["${CALLERID(num)}" = "anonymous" or
> ${CALLERID(num)} = "0"]?collect)
>
> same => n(collect),Goto(app-helpdesk-callback-collect,s,1)
>
