Here is the contents of the .call file. The file is the same before the
move as after (I did a cat on the file after the move, while the phone
was ringing a second time):
Channel: Local/5703@ext-main
Callerid: "MyCompany" <8005551234>
Set: TicketNumber=1000000
Set: CallerID_Num=8005551234
Set: CALLSTATUS=0
Context: ext-autodialer
MaxRetries: 0
WaitTime: 45
Extension: s
Priority: 1
We have tried using a SIP channel as well (as opposed to Local) with the
same results. The s extension of ext-autodialer runs an AGI script
which makes use of those Set: variables.
I can most easily reproduce the problem by simply not answering the
call. After 2 or 3 rings line 2 on the phone lights up indicating
another call. If I reject the first call and answer the second call,
it's the same script.
Also during my most recent test the following happened:
1. I moved file to /var/spool/asterisk/outgoing
2. Phone rang on line 1
3. I let phone continue to ring
4. After 3 rings, line 2 started ringing (another call from the same
.call file)
5. I rejected both calls, sending both to voicemail.
6. 6 or 7 seconds after rejecting both calls, the phone rang a 3rd time.
7. I let the phone ring until it was automatically moved to voicemail
and finally the .call file was removed.
On 08/29/2011 11:00 AM, Danny Nicholas wrote:
Can you post the .call file (with called number blacked out) before call and
after 1-2 calls? (file 1 should be before you mv to /v/s/a/o, file 2 should
be from /v/s/a/o).
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Brandon Phelps
Sent: Monday, August 29, 2011 8:45 AM
To: [email protected]
Subject: Re: [asterisk-users] Possible Bug? .call files executing multiple
times
On 08/19/2011 09:14 AM, Brandon Phelps wrote:
Hello all,
We are setting up an auto-dialer to call customers based on the
opening of tickets in our internal ticketing system. Everything is
going fine so far except for one snag:
To test the system we are implementing I am manually moving .call
files into the /var/spool/asterisk/outgoing directory like this:
asterisk@dialerdev:~# cp test5703.call /tmp/test.call&& mv
/tmp/test.call /var/spool/asterisk/outgoing/
This works great and the call is immediately started, however more
often than not (ie. not all the time, but most of the time) after
answering the call or rejecting it (sending it to voicemail), another
call is performed using the same file.
I notice that when a call is initiated the .call file is not removed
immediately. Instead, asterisk waits until the call is completed
before removing the call file, so it seems like 5-10 seconds into the
call since the .call file still exists another call is placed.
Any advice on how we can avoid this situation and ensure that only one
call is made per .call file?
The OS is Ubuntu 11.04 server and we're running Asterisk 1.8.
Thanks,
Sorry to bring this back up but I am still having this issue and haven't had
any luck resolving it. It should be noted that the .call files in question
are set to MaxRetries: 0, and simply connect the call to the 's' extension
in a custom context. From there the context is pretty complicated, running
some AGI scripts along with some dealing with user input, basically a simple
IVR.
Any help would be appreciated.
Thanks,
Brandon
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