It seems a reasonable likelihood that your moh at the offending site does not match the codec of the call (IE your MOH is wav and your call codec is SLIN). Set your verbosity and debug up to 15 and try a call to verify this.
From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Oravits Sent: Tuesday, August 30, 2011 1:53 PM To: '[email protected]' Subject: [asterisk-users] MOH making calls appear hung up Greetings, I'm have asterisk servers at about 10 sites, all using Polycom IP 450 phones. With one of my sites, we're having an issue where when a call is transferred, the MOH is not playing and all the caller is hearing is silence. The caller of course thinks they have been hung up on, but the call is actually still in progress and gets successfully transferred if they wait until the person answers. I have researched online and even consulted our 3rd party vendor but no one seems to know how to fix it. Anyone have any advice? Any help would be appreciated. Thanks, Stivaro
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